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Privacy Policy

(In compliance with Decree 13/2023/ND-CP of the Government of Vietnam and EU Regulation 679/2016 “GDPR”)

At HUY VO, we deeply value your trust and privacy. This policy outlines how we collect, process, and protect your personal data when you interact with our brand via our website, social media, or customer care services.

1. Data Controller And Processor

  • Entity: HUY VO
  • Official Website: https://huy-vo.com/
  • Dedicated Privacy Contact Email: online@huy-vo.com

2. Categories Of Collected Data

HUY VO collects the following categories of data depending on the purpose of your interaction:

  • Identification Information: Full name, date of birth, gender.
  • Contact Information: Shipping address, billing address, email, phone number.
  • Transactional Data: Product details (size, collection), payment methods, and history of customer service requests.
  • Navigational Data: Information regarding browsing behavior collected via cookies to enhance personalized experiences.

3. Purposes Of Data Processing

Data processing is conducted based on the following legal grounds:

  • Contract Fulfillment: Order management, payment processing, product delivery, and the provision of after-sales and customer support services.
  • Marketing: Sending newsletters, promotional information, or invitations to exclusive events. This is only carried out with your voluntary consent, which can be withdrawn at any time.
  • Strategic Analysis: Enhancing collections and services based on aggregate analysis of our elite clientele’s preferences.
  • Profiling: Personalizing the shopping experience to align with the unique style of each customer, based on your explicit consent.

4. Data Retention Period

Your data will be retained for the duration necessary to achieve the aforementioned purposes:

  • Transactional Data: Retained for a minimum of 10 years in accordance with current Vietnamese tax and accounting laws.
  • Marketing/Profiling Data: Retained for a maximum of 07 years from the last interaction or until you request its deletion.

5. Data Processors And Information Sharing

Your data is processed by authorized HUY VO personnel and trusted third-party partners, including:

  • E-commerce solution providers.
  • Secure payment gateways and international/domestic shipping couriers (Onepay, Viettel Post, Nasco, DHL, FedEx, UPS).
  • IT partners supporting system operations. HUY VO ensures all partners commit to confidentiality standards equivalent to our brand’s strict requirements.

6. Your Rights (Under Decree 13/2023/ND-CP)

You possess full control over your personal data:

  • Right to be informed and access: Receive information regarding data processing and obtain a copy of your data.
  • Right to rectification or erasure: Request updates for accurate information or the deletion of personal data when storage is no longer necessary.
  • Right to restriction or objection: Object to specific data processing activities, including direct marketing and profiling.
  • Right to withdraw consent: You may withdraw your consent for data processing at any time without affecting the lawfulness of processing based on consent prior to its withdrawal.

To exercise these rights, please send a request to our email address: online@huy-vo.com.