Personal Data Protection

At HUY VO, a member of the House of Première, we regard privacy as an inseparable element of the luxury experience. Protecting personal data is not merely a legal obligation, but an ethical commitment and an operational standard of our brand.

This policy is developed and applied in compliance with Decree 13/2023/ND-CP on Personal Data Protection and relevant legal regulations of Vietnam.

1. Scope of Application

This policy applies to all activities involving the collection, processing, and storage of customers’ personal data when:

• Accessing the website https://huy-vo.com/
• Placing orders, registering accounts, or booking appointments
• Interacting via email, hotline, social media, events, or after-sales services

2. Collected Personal Data

We only collect necessary and relevant data for explicit purposes, including but not limited to:

• Full name, phone number, email
• Delivery address, payment information
• Measurements and product personalization requests (for made-to-order items)
• Customer images (only with explicit consent)
• Website interaction data (cookies, IP address, browsing behavior)

3. Purposes of Data Processing

Personal data is processed to:

• Confirm and fulfill orders.
• Personalize products and service experiences.
• Provide customer care, after-sales services, and warranties.
• Send information related to products, collections, or services (when permitted).
• Comply with legal, accounting, and tax obligations.

HUY VO does not use personal data for any purposes beyond the stated scope.

4. Legal Basis & Consent

The processing of personal data is conducted based on:

• The explicit, voluntary, and revocable consent of the customer
• Or mandatory requirements of prevailing laws

Customers have the right to:

• Consent to or decline the provision of data
• Withdraw their consent at any time via written or official notice

5. Data Security & Retention

HUY VO implements appropriate technical and administrative measures to:

• Protect data from unauthorized access, leakage, or loss
• Limit internal access based on job functions
• Retain data for the period necessary to fulfill the stated purposes

Personal data will not be sold, exchanged, or illegally shared in any form.

6. Data Sharing with Third Parties

Personal data is only shared when absolutely necessary with:

• Logistics providers, payment gateways, and technical partners
• Competent state authorities upon request

All third parties must adhere to equivalent confidentiality obligations and only process data within the permitted scope.

7. Rights of the Data Subject

Under Decree 13/2023/ND-CP, customers hold the full rights to:

• Be informed, access, and rectify their data
• Erase, restrict, or object to the processing of their data
• Lodge complaints or claim compensation if their data is breached

All requests can be sent to HUY VO’s official email for prompt reception and resolution.

8. Protection of Image & Privacy

Any images, videos, or materials related to customers:

• Are only used with explicit consent
• Can have their usage rights revoked upon the customer’s request

We are committed to absolute respect for personal privacy and identity.

9. Effectiveness & Updates

This policy takes effect from the date of publication on the website.
HUY VO reserves the right to update this policy to align with legal regulations and operational directions, and will publicly announce any changes.

HUY VO – Protecting personal data is not merely about legal compliance; it is about preserving the foundational trust of all sustainable values.